--- title: "Orfeo SAT: work orders and field service | Orfeo Virtual" description: "Work orders with a timer and customer signature on the phone, van-based stock, maintenance contracts, and invoices with Verifactu and card payment. 30-day trial." lang: "en" url: "https://www.orfeovirtual.com/en/orfeo-sat/" status: "available" --- # Orfeo SAT: from the customer's call to the invoice, paper-free Run your field service in one place: customers, equipment, work orders, parts and invoices, from the office computer and from the technician's phone. - **30 days**: free trial with every feature - **No lock-in**: you pay per active technician and can change plan any time - **Verifactu**: every invoice is recorded and sent to the Spanish tax agency ## A service team lost between calls, sheets and delivery notes A phone call, a note on a scrap of paper, parts written down after the job, an invoice made at month end. Each step is repeated by hand, and each one loses information or money. Orfeo SAT turns that path into a single flow: the work order. - **No call gets lost.** Customer, site, equipment, description and assignment on one screen. - **Technicians never write things twice.** They start the job with one tap, record parts and collect the customer's signature on the phone. - **What is done gets invoiced.** From work order to delivery note or invoice, with Verifactu and card payment. ## What each person on the team needs ### For the technician (on the phone) - Today's jobs, with customer, address, equipment and instructions - Timer with "on the way", start, pause and finish, with time and place recorded - Checklist and parts used, taken from their own van - Customer signature on the spot, and satisfaction rating - Payment on the job: cash, Bizum, bank transfer or card by link - Navigate to the next stop ### For whoever manages the service - Dashboard with open, unassigned and overdue jobs and technicians in progress - Board and list views, with priority, time window and planned duration - Map with each technician's position and their route for the day - Technicians with zone, work team, colour and skills by level - Job templates and recurring jobs - Maintenance contracts with a fee, included hours and parts coverage ### For administration - Customers with sites (offices, warehouses, floors) and equipment with warranty - Quotes the customer can answer through a link - Delivery notes, invoices, corrective invoices and series - Automatic periodic billing of maintenance fees - Card payments (Redsys) with every payment recorded - Import of customers and equipment from CSV, reviewed before anything is created ### Stock and parts - Items with families, batches and serial numbers - Warehouses and one van per technician: parts come from there - Transfers, supplier orders, receiving and stocktakes - Minimum stock and movements for every item ## How a work order works 1. **Request.** The order is created with customer, site and equipment, and assigned to a technician or a team. 2. **Job.** The technician sets off, starts, pauses and finishes with the timer, records parts and checklist, and collects the signature. 3. **Payment and invoice.** Payment is taken on the job, or invoiced later with Verifactu, even in bulk at month end. ## Built for - **Installers and maintenance companies.** Heating, air conditioning, plumbing, electrical, lifts, security. - **Equipment service teams.** Repairs under warranty, parts with serial numbers, spares in the van. - **Companies with maintenance contracts.** Recurring fees, included hours and renewal alerts. ## A clear price, per technician You pay per active technician per month, with no lock-in, and can change plan whenever you like. Prices exclude VAT. ### Basic: €12 per technician per month - Annual payment: €144 per technician per year - Customers, locations and installed equipment - Technicians and work orders with timer and geolocation - Materials used and work order PDF - Notice board and directory - Expenses and receipts - GDPR rights ### Professional: €24 per technician per month - Annual payment: €288 per technician per year - Everything in Basic - Multi-warehouse stock, purchasing and transfers - Quotes, delivery notes and invoices with Verifactu - Cash payments - Maintenance contracts and recurring work orders - Technician tracking on a map - Your own company email ### Advanced: €36 per technician per month - Annual payment: €432 per technician per year - Everything in Professional - Card payments (Redsys) - Optimised scheduling and routes - Technician skills and zones - Mobile API and reports - Goals, training and surveys Prices per technician per month with annual payment, excluding VAT. Billed per active technician (minimum 3). 30-day trial with every feature. More than 50 technicians, several sites or integrations? Ask for a custom plan. ## Your data and your customers' data, protected - **Every company, isolated.** Each company's data is separated at database level: nobody from another company can see it, even by mistake. - **Two-step verification** is mandatory for administrators. - **Data processing agreement.** Before starting, the company accepts the Article 28 GDPR agreement and the acceptance is recorded. - **GDPR rights built in.** Export a person's data and anonymise it when appropriate. - **Verifactu-compliant invoicing.** Every invoice creates a chained record that is sent to the tax agency with your company's certificate. The system's statement of compliance is published inside the app. - **Traceability.** Logins, changes and invoices are recorded with date and author. - **No tracking cookies.** Technical cookies only. ## Download the information ## Frequently asked questions about Orfeo SAT ### Does it work on the technician's phone? Yes. It installs as an app from the browser (on iPhone, from Safari) with no app store involved. ### Is the technician's location tracked? Only while a job is in progress, when starting, pausing and finishing, and always with the browser's permission. The manager sees the last position and the day's route. ### Is it Verifactu-compliant? Every invoice issued creates its billing record with a chained fingerprint and is sent to the tax agency with your company's electronic certificate. An issued invoice is never edited: it is corrected with a corrective invoice or cancelled. ### Can I take payment on the spot? Yes. The technician records cash, Bizum or bank transfer, or charges a card by link. When all pending amounts of a job are collected, a simplified invoice is issued and the payment is linked to it. ### How do I start? Request your account, add technicians, customers and equipment (or import them from CSV) and create your first work order. You can also create a demo company to try it with sample data. ### What happens to my data if I stop using it? You can export your data and request anonymisation of the people concerned, keeping what the law requires to be retained. ## Contact Want to see it in action? Write to soporte@orfeovirtual.com and we will prepare a demo.