Field service and work orders
Run your field service in one place: customers, equipment, work orders, parts and invoices, from the office computer and from the technician's phone.
What it is
A phone call, a note on a scrap of paper, parts written down after the job, an invoice made at month end. Each step is repeated by hand, and each one loses information or money. Orfeo SAT turns that path into a single flow: the work order.
No call gets lost, because customer, site, equipment and assignment sit on one screen. Technicians never write things twice: they start the job with one tap, record parts and collect the customer's signature on the phone. And what is done gets invoiced, with Verifactu and card payment.
Features
From the technician on the road to whoever runs administration.
How it works
Three steps that replace paper and spreadsheets.
01
The order is created with customer, site and equipment, and assigned to a technician or a work team.
02
The technician sets off, starts, pauses and finishes with the timer, records parts and checklist, and collects the signature.
03
Payment is taken on the job, or invoiced later with Verifactu, even in bulk at month end.
Who it's for
Heating, air conditioning, plumbing, electrical and other trades with call-outs and periodic maintenance.
Repairs under warranty, parts with serial numbers and spares in the van.
Recurring fees, included hours and renewal alerts.
Pricing
You pay per active technician per month, with no lock-in, and can change plan whenever you like. Prices exclude VAT.
€12 per technician per month
€24 per technician per month
€36 per technician per month
Prices per technician per month with annual payment, excluding VAT. Billed per active technician (minimum 3). 30-day trial with every feature. More than 50 technicians, several sites or integrations? Ask for a custom plan.
Security
What a service team needs when it handles customer data and issues invoices.
01
Each company's data is separated at database level: nobody from another company can see it, even by mistake.
02
Mandatory for whoever administers the account.
03
Before starting, the company accepts the Article 28 GDPR agreement and the acceptance is recorded.
04
Every invoice creates a chained record that is sent to the tax agency with your company's certificate.
05
Export a person's data and anonymise it when appropriate.
06
Logins, changes and invoices are recorded with date and author. No tracking cookies.
Documentation
The Orfeo SAT manual explains each screen step by step.
If you are evaluating the app, ask us for the manual and we will send it.
Request the manualFrequently asked questions
Yes. It installs as an app from the browser (on iPhone, from Safari) with no app store involved.
Only while a job is in progress, when starting, pausing and finishing, and always with the browser's permission. The manager sees the last position and the day's route.
Every invoice issued creates its billing record with a chained fingerprint and is sent to the tax agency with your company's electronic certificate. An issued invoice is never edited: it is corrected with a corrective invoice or cancelled.
Yes. The technician records cash, Bizum or bank transfer, or charges a card by link. When all pending amounts of a job are collected, a simplified invoice is issued and the payment is linked to it.
You add technicians, customers and equipment (or import them from a CSV file) and create your first work order. You can also create a demo company to try it with sample data.
You can export your data and request anonymisation of the people concerned, keeping what the law requires to be retained.
Write to us and we will show you Orfeo SAT in a demo, with the specific questions of your service team.